FAQ | Affinity Senior Care of Texas

Question 1

Who is Affinity Senior Care of Texas?

Accepted Answer

Affinity Senior Care of Texas is a locally owned, licensed, bonded, and insured home care agency providing compassionate non-medical in-home care for seniors throughout San Antonio, Austin, and surrounding Texas communities. Caring is our passion, and we treat every client like family.

Question 2

What neighborhoods and cities do you serve?

Accepted Answer

[DRAFT — to be reviewed] We proudly serve 15 communities across the greater San Antonio and Central Texas area: San Antonio, Alamo Heights, Terrell Hills, Hollywood Park, Stone Oak, Shavano Park, Castle Hills, Leon Valley, Alamo Ranch, Helotes, Boerne, New Braunfels, San Marcos, Kyle, and Austin.

Question 3

Do you serve my area if it's not listed?

Accepted Answer

[DRAFT — to be reviewed] We're often able to extend service to nearby communities not listed above. Please call us at (210) 540-4535 and we'll let you know right away whether we can support your family.

Question 4

Are you a Veteran-owned business?

Accepted Answer

[DRAFT — to be reviewed] Yes. Affinity Senior Care of Texas is proudly Veteran Owned & Operated. We also help qualifying veterans and surviving spouses access VA benefits — see our VA Resources page for details.

Question 5

Are your caregivers state-certified, bonded, and insured?

Accepted Answer

[DRAFT — to be reviewed] Yes. Our caregivers are state-certified, thoroughly screened, background-checked, and trained. Affinity Senior Care of Texas is fully licensed (state license #022170), bonded, and insured for your peace of mind.

Question 6

What services do you offer?

Accepted Answer

We offer personal care (bathing, grooming, dressing), companionship, light housekeeping, meal preparation, medication reminders, transportation to appointments, respite care, and 24/7 live-in care. Care can be provided at home or at a facility.

Question 7

Is there a minimum number of hours required?

Accepted Answer

Yes. For Hourly / Come & Go Care, we require a minimum of 4 hours per day or 20 hours per week to ensure quality, consistent care for your loved one.

Question 8

Do you provide 24/7 or live-in care?

Accepted Answer

Yes. We offer round-the-clock live-in care as well as overnight shifts for clients who need continuous supervision and support.

Question 9

Do you offer respite care for family caregivers?

Accepted Answer

Absolutely. Our respite care gives family caregivers a much-needed break while ensuring their loved one continues to receive attentive, compassionate care.

Question 10

How do I get started with services?

Accepted Answer

Simply call us at (210) 540-4535 or schedule a free in-home consultation through our website. We'll discuss your loved one's needs, answer your questions, and create a customized care plan.

Question 11

Do you offer a free consultation?

Accepted Answer

Yes. We offer a no-obligation in-home consultation, and when you choose to begin services with us, we provide 4 complimentary hours of in-home care so your family can experience our caregiving approach firsthand.

Question 12

How quickly can care begin?

Accepted Answer

In most cases we can begin care within 24–48 hours of your initial consultation, and we offer expedited service for urgent situations.

Question 13

Do you accept Medicare or Medicaid?

Accepted Answer

No. Affinity Senior Care of Texas provides private-pay home care services and does not accept Medicare or Medicaid. We're happy to help families explore all care options, even if we're not the right financial fit.

Question 14

What payment methods do you accept?

Accepted Answer

We accept private pay, long-term care insurance, VA benefits (for qualifying veterans), and other private payment options. Visit our Mode of Payment page for full details.

Question 15

Do you work with VA benefits?

Accepted Answer

Yes. We assist qualifying veterans and their spouses in accessing VA benefits that can help cover the cost of in-home care. See our VA Resources page for more information.

Question 16

How are your caregivers selected?

Accepted Answer

Every caregiver completes a comprehensive background check, reference verification, skills assessment, and ongoing training. We hire only those who share our compassion and commitment to senior care.

Question 17

Will my loved one have the same caregiver each visit?

Accepted Answer

We prioritize consistency and match each client with a primary caregiver whenever possible, building trust and a meaningful relationship over time.

Question 18

What if we're not happy with our caregiver?

Accepted Answer

Your comfort matters most. If a caregiver isn't the right fit, simply let us know and we'll match you with another qualified team member right away.

Frequently Asked Questions

About Affinity

Services

Getting Started

Payment & Insurance

Caregivers

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